In reference to our emails below, I received the 3rd jacket with the adjusted fit.
I'm happy to say that this time the jacket fits perfectly!
This suit took a lot of work to get the right fit between the pants and jacket, but it finally measures up to the custom fit and quality that I expect from your company.
I want to personally thank you for your outstanding customer service throughout this process. You have been an absolute pleasure to deal with, and I am very grateful that you stood by your product and saw it through to the end.
I understand that there may be mistakes made during the construction of garments like these, but what sets you apart from other companies is your commitment to ensuring the final product is acceptable.
Due to your considerable efforts, I will remain a loyal customer and will happily contuinue to recommend iTailor to friends and family.
Thank you again for your excellence in customer service, and I look forward to doing business with you in the future.