Frequently Asked Questions About iTailor Custom Suits & Shirts

Q: How long has iTailor been in business?

We have been in this business since 1971. We launched our own factory in 2004 and launched iTailor online in 2010.

Q: What’s the difference between iTailor and iTailor Gold?

iTailor.com is our main online platform. iTailor Gold is a premium trunk-show service launched in 2024 with higher-end fabrics and full-canvas construction, including in-person measuring. We use fabrics from English and Italian mills such as Dormeuil and Zegna. These suits typically retail for USD 7,000–10,000, while iTailor Gold starts from USD 790. Website: www.itailor-gold.com

Question 1

How does iTailor ensure fit accuracy?

Answer

With over 300,000 satisfied customers, our system refines sizing through data and experience. We offer free remake or alteration for every valid case until you’re satisfied.

100% fit guaranteed is our end goal.

Question 2

What if I’m not satisfied with my order?

Answer

We first offer a free remake or alteration. If still unsatisfied, we’ve refunded every valid case in full. Your satisfaction is guaranteed.

Question 3

What makes iTailor’s 3D Designer unique?

Answer

Our real 3D engine lets you view true fabric textures, stitching, buttons, and design changes in real time. Most online tailors use static 2.5D previews — ours is fully interactive and developed in-house.

Question 4

How long has iTailor been in business?

Answer

Our family tailoring heritage spans over 40 years. We brought it online in 2010, making us one of the world’s most experienced and trusted online tailors.

Question 5

Do you make suits and uniforms for companies or hotels?

Answer

Yes. iTailor is also a leader in corporate and hotel uniforms through our brand Gino Handcrafted Luxury Uniforms. For bulk or custom orders, please contact info@itailor.com.

Question 6

Do you have local partners or stores?

Answer

All orders are managed directly through our online platform and in-house factory. This keeps our pricing fair and quality consistent across the world.

Question 7

What if colors look slightly different from the 3D designer?

Answer

Screen brightness and settings can slightly affect color. However, we use true-fabric texture scanning, and customer feedback confirms 97% accuracy between the 3D preview and the real fabric.

Question 8

What browsers or devices can I use?

Answer

Our 3D platform website works perfectly on Chrome, Safari, Edge, and mobile browsers. No installation required design your suit or shirt anywhere.

Question 9

Do you offer wholesale or partnership opportunities?

Answer

Yes, we welcome international partners and resellers. Please email info@itailor.com for collaboration details.

Question 10

What’s the difference between iTailor and iTailor Gold?

Answer

iTailor.com is our main online platform.

iTailor Gold is a premium trunk-show service with higher-end fabrics and full-canvas construction, including in-person measuring. Both share the same family ownership and after-sales support.

iTailor Gold launched in 2024. We travel with master tailors and use fabrics from English and Italian mills such as Dormeuil and Zegna. These suits typically retail for USD 7,000–10,000, but we offer iTailor Gold starting from USD 790. We travel six times a year across major cities in the USA and Europe.

Website: www.itailor-gold.com

Question 11

Do you keep my measurements for future orders?

Answer

Yes. Once your first garment fits the way you like, we save your final approved measurements so you can reorder shirts, suits, and jackets with one click and get the same fit every time.